Facing issues with the PS5 X button on the controller? PS5 controller is one of the most preferred controllers not only for PS5 users but PC users as well.
Despite the controller being phenomenal technology, issues like the X button not working are common to anyone.
There have been reports from many users complaining that the PS5 X button stopped working on their controller. The X button is used frequently by PS5 users for actions like booting up a game, canceling an action, etc.
How to fix the PS5 ‘X’ button not working?
This can happen due to hardware issues like faulty controllers, hardware damage, and also due to software-related reasons like bugs and outdated firmware. Let’s go through all the ways to help you fix PS5 X Button not working issue.
1. Clean PS5 Controller
This issue can be encountered if the PS5 Controller is dirty. Dirt stuck within the controller may clog up the port and cause this issue. You will have to clean up the controller to fix the issue. Here’s how-
- Turn off your controller and unplug it from the console.
- Grab a Q-tip or brush and clean the X button, especially the edges. Clean the button of any visible debris.
- Once done, connect the controller to the console again and try turning using the X button.
2. Charge Controller
PS5 controller may show issues like this if the controller isn’t charged and is running out of battery. You must charge the controller fully and see whether that solves the issue.
To do so, connect the controller to the console using the USB cable. You will see the controller light flashing, which means the controller is charging. It will take around 2 hours to charge the controller. Wait around 2 hours and then check if you still face the issue.
3. Reset The PS5 Controller
This issue can be encountered when the controller is buggy. This can be due to software glitches or any underlying issues within the controller, causing the PS5 X button not to work properly.
To fix the issue, you can try resetting your PS5 controller by following the steps given below:
- First, turn off the controller and disconnect it from your PS5.
- Look for the small hole behind the PS5 controller. Insert a pin inside the hole; there will be a button inside, and you must press and hold it with the pin.
- Hold the button for 5 seconds with the pin to reset the controller.
- Once done, connect the controller to the console and turn it on.
4. Reboot PS5
This can sometimes be a bug with the console itself and not the controller causing the issue. You can try rebooting your PS5 to solve the issue.
Given below are the steps to do so:
- Press and hold the Power button on the console until you hear two beeps. Upon hearing the two beeps, release the power button.
- Once your PS5 turns off, unplug it from the power source. Now wait for 1-2 minutes.
- After the wait, plug the PS5 back into the power source and turn it on.
- Connect the controller to it and see if the X button works.
5. Check With PC
If you are still facing the issue after rebooting your console, we suggest you check your controller with your PC. You will have to connect your controller to your PC to check it. You can connect it to your PC with a USB cable or wireless Bluetooth.
Once you have connected the controller to the PC, check whether the X button is working. If the X button is still not working, the controller is faulty. However, if the X button works fine on PC, that indicates some console issue.
6. Contact PlayStation Customer Support
If you are reading this part of the article right now, sadly, the issue is still not solved. It is very unlikely to face the issue even after following the above steps, but if still, PS5 X button is not working, then you should try contacting PlayStation Customer Support.
You can find articles regarding the issue you have been facing here or use the Online Assistant to talk to the customer support team and convey the issue you have been facing. Ensure you explain everything to them in detail, and they will help you solve the issue.
Bottom Line
The PS5 controller has been flawed, and many users have complained about the PS5 X button not working. If you have been facing issues with the PS5 X button and it is not working, the above article should help you fix it.
